Report
Report Based On Users
Report dựa trên user.
curl --location 'https://{{base_url}}/v3/report/call/user' \
--header 'content-type: application/json' \
--header 'authorization: Bearer {{token}}'
Response trả về:
{
"data": [
{
"user_uuid": "e0406808-4be4-4e43-9ec5-512d91e2b95e",
"extension_uuid": "1196cc87-44c5-4dc6-9bce-2906a1371cd9",
"domain_uuid": "c275b950-9885-4775-b1bd-09fc865afa48",
"extension": "101",
"username": "Agent01Internal",
"first_name": "Agent01Internal",
"middle_name": "",
"last_name": "",
"level": "",
"email": "",
"groups": null,
"departments": null,
"add_date": ""
},
{
"user_uuid": "341cc092-d2ae-482c-88ec-8f2e76fa6533",
"extension_uuid": "ae1924fc-b636-47a3-a560-bcce426fcee9",
"domain_uuid": "c275b950-9885-4775-b1bd-09fc865afa48",
"extension": "104",
"username": "Agent04Internal",
"first_name": "Agent04Internal",
"middle_name": "",
"last_name": "",
"level": "",
"email": "",
"groups": null,
"departments": null,
"add_date": ""
},
{
"user_uuid": "88eb52e9-39d6-41e7-b406-0c02f1a5b797",
"extension_uuid": "",
"domain_uuid": "c275b950-9885-4775-b1bd-09fc865afa48",
"extension": "",
"username": "SuperAdmin",
"first_name": "",
"middle_name": "",
"last_name": "",
"level": "",
"email": "",
"groups": null,
"departments": null,
"add_date": ""
},
{
"user_uuid": "81769d49-6dd1-4186-ba77-e5126b444a5c",
"extension_uuid": "58378f4d-f5c4-433c-a62b-e3131735ee98",
"domain_uuid": "c275b950-9885-4775-b1bd-09fc865afa48",
"extension": "213",
"username": "UserTest",
"first_name": "UserTest",
"middle_name": "",
"last_name": "",
"level": "",
"email": "",
"groups": null,
"departments": null,
"add_date": ""
},
{
"user_uuid": "8f1bf511-ed93-43df-8780-4c62bce44324",
"extension_uuid": "005f0830-5a0b-4829-8ab4-07dd2614a529",
"domain_uuid": "c275b950-9885-4775-b1bd-09fc865afa48",
"extension": "214",
"username": "UserTest01",
"first_name": "UserTest",
"middle_name": "",
"last_name": "",
"level": "",
"email": "",
"groups": null,
"departments": null,
"add_date": ""
},
{
"user_uuid": "93b8984b-7a10-4b57-b6fc-6f767d94ea1b",
"extension_uuid": "03f8147d-54df-4daf-8d42-77baad51f2e2",
"domain_uuid": "c275b950-9885-4775-b1bd-09fc865afa48",
"extension": "102",
"username": "Agent02Internal",
"first_name": "Agent02Internal",
"middle_name": "",
"last_name": "",
"level": "",
"email": "",
"groups": null,
"departments": null,
"add_date": ""
},
{
"user_uuid": "9d21687d-c4a7-44de-b8f9-bd31f767d9ae",
"extension_uuid": "f97a0230-4c24-4b64-ae8c-7473076dfba9",
"domain_uuid": "c275b950-9885-4775-b1bd-09fc865afa48",
"extension": "103",
"username": "Agent03Internal",
"first_name": "Agent03Internal",
"middle_name": "",
"last_name": "",
"level": "",
"email": "",
"groups": null,
"departments": null,
"add_date": ""
}
]
}
API này dùng để lấy kết quả thống kê cuộc gọi dựa trên các user.
HTTP Request
GET https://{{base_url}}/v3/report/call/user
Query Parameters
| Parameter | Description | Example | Required |
|---|---|---|---|
| start_time | Thống kê theo khoảng thời gian | 2023-03-07%2000%3A00%3A00 | |
| end_time | Thống kê theo khoảng thời gian | 2023-03-07%2023%3A59%3A59 |
Report Extension Summary
Report tổng hợp theo extension.
curl --location 'https://{{base_url}}/v2/report/extension' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {{token}}'
Response trả về:
{
"code": 200,
"content": "successfully",
"data": [
{
"answered": 2,
"busy": 2,
"busy_line": 0,
"cancel": 0,
"extension": "101",
"extension_id": "e445b7dd-cc34-48b5-9d31-047461800e3a",
"firstname": "Chang Nguyen",
"inbound": 0,
"invalid": 0,
"lastname": "",
"local": 0,
"middlename": "",
"no_answered": 1,
"not_available": 0,
"outbound": 5,
"total": 5,
"user_id": "cc42532c-4f73-474f-9be7-704463ff24c0",
"username": "changnguyen"
}
]
}
API này dùng để lấy kết quả thống kê tổng hợp của extension.
HTTP Request
GET https://{{base_url}}/v2/report/extension
Query Parameters
| Parameter | Description | Example | Required |
|---|---|---|---|
| start_time | Thống kê theo khoảng thời gian | 2023-03-07%2000%3A00%3A00 | |
| end_time | Thống kê theo khoảng thời gian | 2023-03-07%2023%3A59%3A59 |
Report Summary By Extension and User
Report tổng hợp dựa trên extension và user.
curl --location 'https://{{base_url}}/v2/report/extension/summary' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {{token}}'
Response trả về:
{
"data": [
{
"time": "2023-03-08T00:00:00Z",
"user_uuid": "0865f4ff-0952-42e1-8fef-5caabf9ca6e1",
"username": "LocAgent01",
"last_name": "",
"middle_name": "",
"first_name": "LocAgent01",
"extension": "800",
"extension_uuid": "3cd88475-4769-4d7d-8507-011afda1f0e1",
"email": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null
},
{
"time": "2023-03-08T00:00:00Z",
"user_uuid": "506511ac-74cf-4c19-8e58-b532af3321d6",
"username": "AdminDev",
"last_name": "",
"middle_name": "",
"first_name": "AdminDev",
"extension": "102",
"extension_uuid": "a7c909f2-6a31-4621-981d-c4a6995b75ef",
"email": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null
},
{
"time": "2023-03-08T00:00:00Z",
"user_uuid": "7939ab20-0a0e-4bbc-b78e-e47426690b7c",
"username": "luandnh",
"last_name": "",
"middle_name": "",
"first_name": "Hoang Luan",
"extension": "201",
"extension_uuid": "5f4224e1-95cb-4879-9c98-e96b422891f9",
"email": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null
},
{
"time": "2023-03-08T00:00:00Z",
"user_uuid": "9517e5da-f2b3-4366-b19b-105efe8330a4",
"username": "Agent01",
"last_name": "",
"middle_name": "",
"first_name": "Agent01",
"extension": "222",
"extension_uuid": "cdbae3af-ac4e-4797-b3a2-57aad96546b0",
"email": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null
},
{
"time": "2023-03-08T00:00:00Z",
"user_uuid": "cc42532c-4f73-474f-9be7-704463ff24c0",
"username": "changnguyen",
"last_name": "",
"middle_name": "",
"first_name": "Chang Nguyen",
"extension": "101",
"extension_uuid": "e445b7dd-cc34-48b5-9d31-047461800e3a",
"email": "",
"total_duration": 130,
"total_billsec": 10,
"total_waitsec": 120,
"total_call": 5,
"total_answered": 2,
"total_no_answered": 1,
"total_busy": 2,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 5,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null
},
{
"time": "2023-03-08T00:00:00Z",
"user_uuid": "fd682fbd-a58c-4d52-96b6-1f467b33f791",
"username": "hieppham",
"last_name": "",
"middle_name": "",
"first_name": "Hiep Pham",
"extension": "111",
"extension_uuid": "a23df36f-60f6-4e89-a4a8-5089ce2eb7c4",
"email": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null
}
]
}
API này dùng để lấy kết quả thống kê tổng hợp Report dựa trên extension và user.
HTTP Request
GET https://{{base_url}}/v2/report/extension/summary
Query Parameters
| Parameter | Description | Example | Required |
|---|---|---|---|
| start_time | Thống kê theo khoảng thời gian | 2023-03-07%2000%3A00%3A00 | |
| end_time | Thống kê theo khoảng thời gian | 2023-03-07%2023%3A59%3A59 |
Report Extension Summary With Day
curl --location 'https://{{base_url}}/v2/report/extension/summary/day' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {{token}}'
Response trả về:
{
"data": [
{
"user_uuid": "0865f4ff-0952-42e1-8fef-5caabf9ca6e1",
"username": "LocAgent01",
"last_name": "",
"middle_name": "",
"first_name": "LocAgent01",
"add_date": "2022-12-26 16:31:09",
"extension": "800",
"extension_uuid": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null,
"reports": [
{
"time": "2023-03-08T00:00:00Z",
"total_call": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0
}
]
},
{
"user_uuid": "162cb847-0972-4230-b1c6-530ee29983bf",
"username": "manager01",
"last_name": "",
"middle_name": "",
"first_name": "Manager01",
"add_date": "2022-12-29 15:08:18",
"extension": "",
"extension_uuid": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null,
"reports": []
},
{
"user_uuid": "9517e5da-f2b3-4366-b19b-105efe8330a4",
"username": "Agent01",
"last_name": "",
"middle_name": "",
"first_name": "Agent01",
"add_date": "2023-02-27 10:14:29",
"extension": "222",
"extension_uuid": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null,
"reports": [
{
"time": "2023-03-08T00:00:00Z",
"total_call": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0
}
]
},
{
"user_uuid": "17f6c502-2dee-4e71-be11-93c92561b0c6",
"username": "Tel4vnSuperadmin",
"last_name": "",
"middle_name": "",
"first_name": "",
"add_date": "2023-02-27 10:09:07.000000+0700",
"extension": "",
"extension_uuid": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": [
{
"group_uuid": "73ad640f-d2e5-47bd-90ec-76b3b08d20eb",
"group_name": "superadmin",
"group_weight": 1,
"department_uuid": ""
}
],
"departments": null,
"leaders": null,
"managers": null,
"reports": []
},
{
"user_uuid": "35b47751-2fe0-4739-bf44-4e4e5bd4f26f",
"username": "leader01",
"last_name": "",
"middle_name": "",
"first_name": "Leader01",
"add_date": "2022-12-29 15:15:18",
"extension": "",
"extension_uuid": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null,
"reports": []
},
{
"user_uuid": "506511ac-74cf-4c19-8e58-b532af3321d6",
"username": "AdminDev",
"last_name": "",
"middle_name": "",
"first_name": "AdminDev",
"add_date": "2022-11-24 12:29:24.000000+0700",
"extension": "102",
"extension_uuid": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": [
{
"group_uuid": "ffc3b322-a0d8-442a-aa09-30f96f9a9050",
"group_name": "admin",
"group_weight": 1,
"department_uuid": ""
}
],
"departments": null,
"leaders": null,
"managers": null,
"reports": [
{
"time": "2023-03-08T00:00:00Z",
"total_call": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0
}
]
},
{
"user_uuid": "7939ab20-0a0e-4bbc-b78e-e47426690b7c",
"username": "luandnh",
"last_name": "",
"middle_name": "",
"first_name": "Hoang Luan",
"add_date": "2022-12-19 14:28:15",
"extension": "201",
"extension_uuid": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null,
"reports": [
{
"time": "2023-03-08T00:00:00Z",
"total_call": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0
}
]
},
{
"user_uuid": "8a8b5722-ed40-4119-b021-0e31487ca86e",
"username": "LocAgent02",
"last_name": "",
"middle_name": "",
"first_name": "LocAgent02",
"add_date": "2022-12-26 16:31:44",
"extension": "",
"extension_uuid": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null,
"reports": []
},
{
"user_uuid": "cc42532c-4f73-474f-9be7-704463ff24c0",
"username": "changnguyen",
"last_name": "",
"middle_name": "",
"first_name": "Chang Nguyen",
"add_date": "2022-12-07 14:16:03",
"extension": "101",
"extension_uuid": "",
"total_duration": 130,
"total_billsec": 10,
"total_waitsec": 120,
"total_call": 5,
"total_answered": 2,
"total_no_answered": 1,
"total_busy": 2,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 5,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null,
"reports": [
{
"time": "2023-03-08T00:00:00Z",
"total_call": 5,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0
}
]
},
{
"user_uuid": "fd682fbd-a58c-4d52-96b6-1f467b33f791",
"username": "hieppham",
"last_name": "",
"middle_name": "",
"first_name": "Hiep Pham",
"add_date": "2022-12-19 14:53:43",
"extension": "111",
"extension_uuid": "",
"total_duration": 0,
"total_billsec": 0,
"total_waitsec": 0,
"total_call": 0,
"total_answered": 0,
"total_no_answered": 0,
"total_busy": 0,
"total_not_available": 0,
"total_cancel": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0,
"total_local": 0,
"groups": null,
"departments": null,
"leaders": null,
"managers": null,
"reports": [
{
"time": "2023-03-08T00:00:00Z",
"total_call": 0,
"total_invalid": 0,
"total_inbound": 0,
"total_outbound": 0
}
]
}
]
}
API này dùng để lấy kết quả thống kê cuộc gọi của extension theo ngày.
HTTP Request
GET https://{{base_url}}/v2/report/extension/summary/day
Query Parameters
| Parameter | Description | Example | Required |
|---|---|---|---|
| start_time | Tìm kiếm cdrs theo khoảng thời gian | 2023-03-07%2000%3A00%3A00 | |
| end_time | Tìm kiếm cdrs theo khoảng thời gian | 2023-03-07%2023%3A59%3A59 |
Report Agent Time
curl --location 'https://{{base_url}}/v2/report/agent/time' \
--header 'content-type: application/json' \
--header 'authorization: Bearer {{token}}''
Response trả về:
{
"data": [
{
"user_uuid": "341cc092-d2ae-482c-88ec-8f2e76fa6533",
"domain_uuid": "c275b950-9885-4775-b1bd-09fc865afa48",
"username": "Agent04Internal",
"last_name": "",
"middle_name": "",
"first_name": "Agent04Internal",
"latest_time": "2023-03-08 13:49:00.249915+07",
"earliest_time": "2023-03-08 11:55:35.792545+07",
"total_pause_sec": 85011,
"total_wait_sec": 0,
"total_talk_sec": 0,
"total_dispo_sec": 0
}
]
}
API này dùng để lấy kết quả thống kê thời gian pause, thời gian chờ cuộc gọi, thời gian đàm thoại và thời gian ở bảng chọn trạng thái sau cuộc gọi.
HTTP Request
GET https://{{base_url}}/v2/report/agent/time
Query Parameters
| Parameter | Description | Example | Required |
|---|---|---|---|
| start_time | Tìm kiếm cdrs theo khoảng thời gian | 2023-03-07%2000%3A00%3A00 | |
| end_time | Tìm kiếm cdrs theo khoảng thời gian | 2023-03-07%2023%3A59%3A59 |